Frequently Asked Questions
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We provide necessary equipment for riding to ensure safety and enhance enjoyment, such as helmets, bike locks, and mirrors. Feel free to check them out here: https://www.fd-ebike.com/collections/equipment
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Choosing the right accessories depends on your most frequent usage scenarios. For example, If you like to ride the Eden for shopping, then configuring a front basket and rear rack is optimal. If you prefer riding the Saiga for adventures, you may not need a front basket as it would add weight to the front of the bike.
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If your preferred product is temporarily out of stock, you can subscribe to receive restock notifications on the product page or consult our customer service.
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Certainly, you can customize by adding a basket on the rear seat or configuring a small trailer.
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We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.
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You don't need to create an account to place an order, but creating one can earn you account points.
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Generally speaking, e-bikes are bicycles with a battery-powered “assist” that comes via pedaling and, in some cases, a throttle.
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Combining electric power and pedal assistance can optimize your riding experience.
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We have our brand's official website and flagship store on Amazon, where you can place orders directly online and make payments.
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Discount codes need to be applied on the checkout page. If you have a discount code, please apply it in the discount input area on the next step after adding items to your cart. Automatic discounts will also be applied on the checkout page. Please contact us for any issues.
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The usual delivery time is around 7-12 business days. However, there might be delays due to stock allocation, remote delivery addresses, or logistical issues.
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Freedare's official website currently supports payment methods such as PayPal, credit cards, and debit cards. Additionally, it supports users to use Klarna for installment payments. For payment failures, please consult customer service.